Refund policy

Refunds, replacements and returns

Every Simply Boxed gift is put together by hand when you order it. Because of that, we don't offer refunds if you change your mind, and personalised and build-your-own boxes can't be cancelled once we've started making them.

If something isn't right

If your box arrives damaged or faulty, or something is missing or incorrect, we'll put it right. Email info@simplyboxed.co.uk within 48 hours of delivery with your order number and photos of the box, the item(s) and the packaging, and we'll send a replacement box or replacement items at no cost to you.

If we can't replace an item (for example, it's out of stock), we'll offer a suitable alternative, or a refund for that item if you'd prefer. The 48 hours help us sort things out quickly with the courier; if you spot a problem later, please still get in touch.

Ready-made boxes

If you buy one of our ready-made boxes (one that isn't personalised and wasn't built to your choices), UK law gives you 14 days from delivery to cancel. To do this, let us know within 14 days and return the box unopened and in its original condition. Return postage is at your cost, and we'll refund the price of the box within 14 days of receiving it back.

For health and hygiene reasons, this doesn't apply to food or drink, or to toiletries and cosmetics that have been unsealed.